HSBC has apologised as thousands of UK customers have reported they are unable to access mobile and online banking.
Downdetector, which tracks websites, showed more than 4,100 people reported they could not access HSBC services.
The problem comes on Black Friday, a day when many will make purchases due to the discounts offered by retailers.
The bank said it was "really sorry for the inconvenience", and told the BBC the disruption was due to "an internal system issue".
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